We have been having the same issue for several days now. I emailed customer service last night but they just told me to do all the basic things like clean out my cookies and stuff. That would be fine.. if the modem lights were on to begin with, but my computer isn't the problem if all but the power light are off! They did say they would schedule a courtesy call for 24 hours from last night at 11 pm. Unless my dad got a call that I don't know about, they haven't called. And really, it's no use unless they can fix it from that end, because if they expect us to shell out money to have someone come out here, we are going to just have to cancel the service, because we can't afford to pay for someone to come look at the box. Everything appears to be ok, except for the lights being off(other than the power button). Usually when it's out due to weather I can at least get to the system control center. Anyway, my dad said he will call tomorrow to try to find out something. But if I can find out something here, that would be great.
... View more