I signed up for internet service 2 1/2 months ago. Everything worked fine for about a week, and then even browsing the simplest of websites became slow, and even wouldn't load at times. on 9/12/17 I spent 4 hours on the phone with three different reps (kept losing the call), and still nothing has been fixed. I have reset my modem and devices, run several speed tests on testmy.net, and changed setting in the SCC as directed by the reps. I need to find a way to escalate this issue to someone that can fix this ASAP. I want to work with Hughesnet to try and resolve this problem before canceling their service. I have kept up my part of the deal and paid for the service in full and always on time, but I have not received even close to what was advertised. The issue of slow speed exists regardless of the time of day, weather or how much data I have/have not used. I see that several people on here have had similar experiences, so I am hoping that I can get this resolved before going through the appropriate channels to get my contract cancelled without penalty.
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