The problem was limited to Outlook 2011 and Outlook 2016 for Mac. Webmail could be sent on all three machines. I know both of the Macs running Outlook 2011 and 2016 could not send mail from my email which is @msn.com, not @live.com, and both are set up using POP. The user with an @gmail.com account was using Outlook 2011 and I believe it is set up as an Exchange account. That user isn't here right now so I'm not positive about that but Outlook syncs with Gmail so I assume it's not POP. For now, I've switched to Outlook 2016 on this Mac, set up as an Exchange account, but I'd really prefer to have it set up as POP. I dislike the constant syncing etc. on this machine which I use 40 hrs/week for work and use the app heavily. Thank you.
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This was a sudden change, happened 9/8/17. Maybe a coincidence but it was at the exact same time as my new data cycle began. No one has changed their settings. Two of the Macs are running Outlook 2011 and the other is running Outlook 365. All have been working fine for months in the case of Outlook 365 and years in Outlook for Mac 2011. All three machines can send email when connected with cellular data, not HughesNet. One of the machines uses Gmail as its email client, the other uses live.com. The fact that messages can't be sent via Gmail or live.com (Outlook.com) indicates that the problem is not with the email client. I spent an hour on the phone with tech support yesterday - it took an hour for the tech to understand what I've written simply above. Again, to reiterate: None of the previously working-fine settings have been changed on the 3 machines. All smtp servers are via port 587 using SSL. What can HughesNet do to solve this problem?
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