About Nick1947

Thank, but as a customer, (a new customer at that) I should get at least a respons, a call or support that I am paying for.  I don't want to make this my life's work... that is why I switched from DSL (1/4 the cost) back to Satelite. ... View more

Mine is very slow too... actually, when I do speed **bleep** during the bonus hours many times it's faster than 25MB. but during the day it fluctuates sometimes as low as .24, or 1.5... etc....    I've been a customer since 9/4, the installer told me it might take a few days for the speed to get up, while software was being updated on modem.... then we had some sever weather, so I though that was the problem.... I've called 9/12, 9/13 and 9/14....  Although I have a expedite basic repair, (2 day), I was told that would not be ordered until they evelauate.... well here it is on 9/17, still slow, no call, no information.... on 9/14 I rote a letter to the CEO.   On 9/12 the over the phone tek person, wanted me to count the seconds it took for a screen web screen to paint....  My slow speed test infromation did not mean anthing to him... He aslo exclated to a hight level and told me someone would call... NO ONE HAD CALLED....   I'm paying 4 time the amount I paid for dsl, just as slow.... WHY????? ... View more