Mine is very slow too... actually, when I do speed **bleep** during the bonus hours many times it's faster than 25MB. but during the day it fluctuates sometimes as low as .24, or 1.5... etc.... I've been a customer since 9/4, the installer told me it might take a few days for the speed to get up, while software was being updated on modem.... then we had some sever weather, so I though that was the problem.... I've called 9/12, 9/13 and 9/14.... Although I have a expedite basic repair, (2 day), I was told that would not be ordered until they evelauate.... well here it is on 9/17, still slow, no call, no information.... on 9/14 I rote a letter to the CEO. On 9/12 the over the phone tek person, wanted me to count the seconds it took for a screen web screen to paint.... My slow speed test infromation did not mean anthing to him... He aslo exclated to a hight level and told me someone would call... NO ONE HAD CALLED.... I'm paying 4 time the amount I paid for dsl, just as slow.... WHY?????
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