So I've been a customer since early 2004. Apparently when my account was set up initially it was not set up correctly and I've had nothing but problems since then. Something to do with it was 'set up as a DSN instead of a DSS' even though my account number shows up as DSS on all my billing, etc. I am finally AT THE END OF MY ROPE WITH THIS. Every time, without fail, that I call in they can never access my account and this time when I called to simply get the pole moved for my dish, I'm being told they can't even put in a service on the account because of how it was set up. Was escalated to 'advanced account services' to fix this once and for all. Was supposed to hear after 3-5 days, but it has been 5 days and still no word. I've tried calling Account Services and all that happens is get put on hold and transferred to other departments that have nothing to do with getting this fix. Honestly in tears trying to deal with this!!!!!!!!!!!!!!!!!!!!
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