@C0RR0SIVE wrote: The tech never should have left if 2.1.1 was present... Rebooting isn't really resolving that either... Either the coax is crap and needs replaced or reterminated, or the ODU is flaky and needs replaced... 2.1.1 = IDU cannot establish communication with ODU over the IFL cable. I agree. The dish itself was from an existing second Gen4 system that was leased. My sister had it installed here while she stayed in my guest room until her contract expired. I removed the radio (ODU) from the dish and she returned the modem and radio a few weeks ago. Her system had no issues with the coax that is now being used on the new Gen5. My Gen4 system dish is on the other end of the metal building. The installer spent twice as long as it should have taken because he was not getting signal while trying to re-aim that existing Gen4 dish to the new Gen5 bird after putting another radio on the dish and setting up the gen5 modem inside. After rebooting the modem several times, he was finally getting a response from the ODU and was able to get it aimed. The slowing down of speed every afternoon has been a problem from day 1. Every time Tech Support had me do an unplug and replug of the modem (due to slow bandwidth), it would come up with the dreaded 2.1.1 state code. It would take 5 or 6 repeats before it would come up properly. I finally had enough and called today and told them if this is not resolved, I'm dropping my Gen5 service. My Gen5 service has been operating for exactly 1 week today, and I am not happy with the evening performance. Today, I had a Tech Support guy trying to tell me that my problem was caused by me disabling both WiFi radios. I explained to him that I'm using a wired LAN. He tried talking me through enabling the WiFi radios, and I told him that I am not about to turn on WiFi. He said he could not help me then, so I told him to transfer me to a supervisor. The supervisor agreed that my disabling of the WiFi radios has absolutely nothing to do with the speed problem that I am having. I'm a retired aerospace engineer with satellite experience. Something simple like networking is a walk in the park in comparison to designing and launching the birds.
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