Re: HughesNet Gen5 issues Good morning MimiJules, Thank you for posting back, no need for further testing, please save your data. After recent meetings, looks like you're in the same boat as those in beam 68. Fortunately, we do have a plan of action for you, we are just pending further direction from engineering. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz Still dealing with speed issues. Why am I told to no longer run speed tests yet every other person on this forum is told to do them? (the post above is from a moderator on this forum telling me to no longer run speed tests, yet every other person is still told to do them. Showing the unfair treatment your paying customers are recieving.)Saving my data, well that won't be a problem as I can't use the service to begin with more than half of the time I go to use it. This seems a little ridiculous and rather unfair. It's been over three months now and my speed can go from mb/s to kb/s in under one minute for no reason. It seems that many others are getting a good response while I am told to sit back and be patient, well I must say that over three months has passed and you still expect me to be patient? Why am I paying over $100 a month for a service that is not working? I can't run a speed test because the page won't load, yet every other page loads, granted it takes minutes to load google's homepage, but it still loads eventually. Video A loads on YouTube but video B won;t load as it says slow network connection, then after that I can't use the service at all for several minutes, if not hours?. I am only trying to watch YouTube on 360p, and have spent over one week trying to upload a video to YouTube only to finally get it to work after expending several gigs of data. (BTW, YouTube is partially how I pay for the service as I earn money from my YT videos and do quite a bit of work online to earn money to pay for the service) I do have a life to tend to and can not spend all my time troubleshooting something I didn't cause. I need some answers. Speaking of which, many have accused others of being paid shills, I believe they are wrong, no you guys are not paid shills by any means, but maybe it;s because we are tired of getting the same response yet nothing is done about our issues that we are experiencing. Did Hughes oversell their bandwidth? not the problem of the paying consumer. Is there a problem with the satellite? Not the problem of the paying comsumer. Can Hughes not figure out what is wrong? Not the problem of the paying consumer and quite frankly I am sick and tired of companies telling every consumer that they have to do the troubleshooting and figure out the companies problems. It has to stop and Hughes can be better than this, as is evident by the effort their mods put into this forum. It has been over three months and still no update from engineering, and there probably won't be one. I have spent many hours trying to figure out the problems, honestly I've lost track of how much time has been spent trying to figure out what is wrong and still nothing. Why am I being treated differently and why are thousands of other customers still having issues? No one seems to be able to answer this question and yes that is ridiculous to be told to accept it. I can't do one thing on this service without it taking minutes to load a page and then I'm told I have to deal with it? How about you deal with it and fix the problems your consumers are having with your service! Is that possible?? Note there are no threats being made of any kind, I just want a solid response and a fix to this issue.I feel the mods on this forum are doing their best to do something about these issues, as well as users like Corrosive and others like him, it just seems the rest of the company does not care a bit. That is the opinion of a paying consumer and not the opinion of anyone else but me. Lastly I want to say that the mods on here need a raise for the work they do, and the users who respond on here need a massive discount for the help they are trying to provide, maybe I'm crazy though and just a tad upset.
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