I forgot to mention that this past fall after the Hurricane Irma I had trouble with the DirectTV and the Hughesnet internet. We had lost the internet connection totally and the DirectTV was spotty. I call both companies and complained DirectTV said they would send a Tech out in 4 days and it was a fight to get the Hughesnet to get a tech to come out. After four (4) hours on the phone with Tech support they said they couldn't get a signal either and would send out a person. The strange thing both Tech People showed up the same day within 10 minutes of each other. The HughesNET guy found that parts to the head unit on the dish was missing and replaced the head unit, and the DirectTV guy said that the dish had moved. I asked him to check the "ON DEMAND" feature for we could not use it and he told me that the HUGHESNET was to unstable. The Hughesnet Tech was still here and said yes depending on the speed. He called in to HughesNet and made changes over the phone and for the first time for a month and a half we could stream movies and that all stopped on December 24th 2017 and that is when I started calling in weekly to get it fixed again for if he could fix it calling tech support I should be able to also. That has never happened and still have issues and it is Friday March 23, 2018 it is not a very goo internet company.
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We have been with Hughesnet for now over a year and have had constant problems with the speed and buffering. I have called and complained every other month in the beginning and when you call you get a third world person with broken english and states over and over again that "SORRY" for slow speeds and the buffering problem. I have been on the phone with support over 2 hours each time and been told that I was esclated to a level 4 and 5 support issues and could take up to 10 days to hear back. Several times never a call back. Lately I have been calling weekly since the beginning of 2018 and get nowhere. I go thru all the tests which can men being on the phone for over 2 hours to get help and still nothing. If you are still new I would cancel and get out of the 2 year contact for the fee to cancel after the first month is $400.00 . I have asked several times to have a tech come and check the equipment and or mail an new modem and they say they can't do that for where they are across the world they see that we are get what they consider exceptable speeds. We had to cancel our NETFLIX account for we cant use it it buffers. The techs on the phone seem nice but they really can't help and when I was on the phone with them on March 15th 2018 after 2 hours I was told that as far as the tech was concerned I was get what was exceptable and that was the end of the call. Still have issues and I call in no Weekly and get a new # to track the service call for future call ins. I would cancel I tell everyone that asks me would I recommend Hughesnet and I say no you are better off with 2 cans and a String.
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