I have been with HughesNet for 3+ years with the first 2+ years being great! I used to average speeds of 15mbps download at all times of the day. Since last spring I have been contacting Cust. Service numerous times to discuss intermittent ridiculously slow speeds of 1-2mbps download. I have done 2 full tests on my equipment, spending 2 hours each time with someone that cannot speak English well. Endured cut and paste emails back from Cust. Service with the same canned response. Had case numbers opened and quickly closed and nobody will listen. Thanks to this forum, I have saved my speed tests to prove my speeds slow down from 3pm - 10pm every night. I'm sure it's due to HughesNet over selling and overloading the satellites. So much for getting what you pay for. Here is a recent two day test (and some tests from earlier) http://testmy.net/quickstats/Warfield Also, hoping a representative on here can help. The number on my modem is S/N B3 0010126936 AS. I would be so grateful for some assistance!
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