Thank you and I do understand that the light blink when in use. But what I am talking about is they go off and stay off for hours at a time and i have no service at all when this happens.
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I lose service all the time.The transmit light, The receive light and the system light anyone of them or all of them go out. And it has nothing to due with the weather it can be a nice clear sunny day or even a nice clear star filled night. There is nothing around the dish to block the signal. This has been going on now for over a month I loose service for up to 12 hours at a time and have spent up to 6 hours on the phone with tech's getting the run around. they have told me there is nothing wrong with my system yet all the lights are out. I have even been told that the reason I didn't have service was because the gateway was having bad weather. I have had a service tech come to my home twice in the last month. The first time he told me he didn't know what the reason was that i was having problems. So he changed the ground block and also replaced the cable end at the dish then told me that if i still had problems to have Hughesnet change the modem out.I got to looking and noticed that when he changed the ground block he didn't reground it. The second time he came out he replaced the modem is all he did. I am still having the same problem. So because of these problems I have been watching every thing very close. Here are 3 of the case # 101560227,101634103,101718675 and here are some of the system state codes i have been getting 11.3.1, 12.1.9, 12.2.2, 30.1.1, 22.3.10, 22.1.1 22.2.2, 3.1.1, 11.2.5,11.2.1, 24.1.2, 21.1.2, 22.2.1, 12.1.3 I lost service for 7hours last night and now as I am writing this post I have no service again. Also I have been looking back and for the last 3 months and noticed that my data has been running out fast and I am not doing any differently then i was in the past. And then I noticed that when I get service back I use more data. Now one thing I found very interesting was when I walked in yesterday and all the lights that i have been say would go out were blinking very fast. I am still trying to understand that one because the computer for one was not on in fact the computer was not even plug in to the modem or to the wall outlet for power. I will post this once I have service again. But I can tell you now if this problem is not fixed soon I will be looking for another internet provider and that is hard for me to say after all the years I have been here.I started this post at 7am cst it is now 9:20am cst after calling service support again and reinstalling system twice i am able to finish this post.
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