Everyone warned me not to get HughesNet. I didn't listen. Download avg speed, 1mb. Upload speed avg, 100kbps. I cannot watch any movies that my other satelite service offers via On Demand channels. The most damaging part is that I cannot upload my work. I am going to loose my job. I'm tethering to my cell phone but my cell company does not offer unlimited data. I cannot continue to pay over $500/mo to the cell company and pay this HughesNet bill. HughesNet offered to take $30/mo off my bill for the next few months. They say they will fix this by then. But that $30 doesn't even put a dent into the cell phone bill. There must be a way out of this contract. I'm getting less than 4% of what they promise to give me. That must be grounds to terminate the contract. Has anyone tried?
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I'm in the same boat. For me they installed the service using an old dish that had been left behind from the last owners of this house. We've been here for 8 years so the old dish is at least 9 years old. After testing speeds at least 5 times I averaged 1mb download and 100kbps upload. It's so bad that it takes several minutes just to upload a few pictures to ebay. To list 10 items it takes over an hour just for all the pictures to upload. I was once refered to a higher level of tech support. They sent a new modemn. The problem remained. Then a tech man came to the house. He had been instructed to change the polarization. I don't know what that means but he called into the office and told them that he's only going to change the satelite that I was hitting off of. In the end he said I was getting 25mb download. He never tested the upload. I began to run speed tests myself and he began to walk out the door. My tests showed the same slow speed. I called in again and was disconnected when the first tech guy tried to transfer the call. I didn't call back because 30 minutes on hold was too long for me to go through a second time. I'm tethering to my cell phone also but my phone service does not have an unlimited plan. It is crazy to pay for both HughesNet and my over limit fees on the cell phone. The cell phone fees would be a wash if I could stop paying HughNet. There really should be a way to get out of the contract when I'm getting less than 4% of the speed that they advertise. I guess the best I can do is hit every social media with my results. Hopefully someone will know how to get out of this contract.
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