I feel your pain. I wish I could provide a ray of hope but I cannot. I had great service during the 1st 30 days. Almost no service since. 25GB is gone in 24 - 48 hours by their account even with everything disconnected and no one home. I have spent hours with Tech Support even having them take me off line for 8 - 12 hours (2 different times, 2 different Techs, which tells me they have a script they follow) while they said they were analizing the system. Once they left me disconnected for over 16 hours and when I came home with no service I called and the Tech Guy had no idea, no notes and did not want my case number. He was unable to put my service back on line. After he said he could do nothing more, I went online with the modem and found it disabled. What kind of Tech Support is this when they don't know enough to check the modem settings? I believe HughesNet's goal is that you become tired of wasting your time with their Tech Support and leave them alone, just send them your money. I messed up as you did by not adhereing to the on-line reviews because I live in a rural area with limited options. As I read through HughesNet responses it is like talking to them on the phone. They are trained salespeople nothing more, they could qualify as politicians. I have 6 months left. I will not pay them for nothing but would leave if it costs me nothing. I will tie down the system as much as possible until my contract is up. I will dis-courage people from going to this service. It will take a CA to get their attention and expose this service as horrible. If you are reading this it is too late for you but don't let your friends make the same mistake. I have an addtional service running along side HughesNet and it has out performed them hands down. For the 1st time in over 1.5 years we can stream movies without buffering and have multile people on line at the same time and it costs less. I use HughesNet only for work related items now and I am still, according to them using 25GB in 24 - 48 hours. Good luck getting them to do anything. I believe you like me will start looking for the day your contract is up.
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Welcome to the club. Be thankful it is only slow in the evening. Most everyone else is all the time. Yes, you made a mistake and they will hold you to the contract. I am almost at the end of mine. HAPPY DAYS. Very misleading company and support is terrible putting you on hold many times and running test for hours(8 hours once) on end with nothing resolved. The Federal Communication Commission should investigate this company. Contact your Senator or Congressman but if they are on the take you are out of luck.
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