Good morning mycatsadiva,
Thanks for posting. Express Repair lets you copay $29.95 for the site visit that has been deemed necessary after going through troubleshooting with tech support. If one requests a site visit despite our diagnostics or troubleshooting showing that one isn't needed, then the standard $125 applies.
To get started with addressing your speed concerns, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance: http://customer.kb.hughesnet.com/Pages/7001.aspx Most important points: -do the tests while directly connected to the HughesNet modem -use the 12MB test file -space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername] Looking forward to hearing back from you.
Your cooperation, patience, and understanding are much appreciated.
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