Our Internet service has been down since the outage started on Jan 1. My husband is a Hughes Net tech, so believe me, it was something at our end, he would have fixed it by now. Yes, we've tried de-powering the modem; he's tried all the tricks he would try if you sent him to our house to fix it. He needs a work order to try replacing the modem. He spent over an hour on the phone with customer support last night, who as you might expect, INSISTED on going through their whole script without listening to him saying they didn't need to do that because he knows all that and did all that already. I work at home in a rural area and am completely dependent on the Internet service, even for cell phone service, as our cell phone signal is so poor in that area that we use a microcell. We are on beam 140 (I think that's what he told me). He was able to do 3 successful installs in our general area yesterday, so we don't think it's an area wide outage. Please open a problem ticket so he can try replacing the modem!
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