Hi wikkedbelle,
Welcome to our community and thank you for your post. GabeU is correct - if the router is 3rd party then it is not covered. However, we did offer D-Link routers for a short time which would be covered under a general warranty. I went to check your account and see if I could figure that out before replying to you, but I can't seem to reach your HughesNet modem. Can you double check that the HughesNet modem has all 5 lights lit up on the front? It could very well be that the internet service itself is the cause and not the router.
Thanks,
Amanda
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