Hello okianaiko,
We understand you have been waiting a long time and know it can be frustrating. Our technicians are reaching out to people with open cases, so you may have received an email today. Please let me know if you did. I also see that we tried to reach out to you yesterday afternoon but could only leave a message with a callback number to the phone number we have on file for you ending in 4128.
Thank you
Amanda
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