Thank you for the reply. As I've been reading many posts about general slowness network wide, I don't think I understand what the real issue is (maybe nobody does). I will say that when I signed up and for months afterwards, I consistently pulled 30+ mbps down and was very happy. However, a few weeks before the big outage I noticed a change. As a paying customer it seems that if Hughes just came right out and said something like "our Gen5 satellite was struck by space debris and is operating at reduced capacity until a repair is made ready" it would save all the negativity about what is otherwise a very good service. Whatever the issue is, it is recent (at least for beam 92) and I know I would stick with Hughes if I knew they were addressing an unforseen situation to the best of their abilities. Weekly updates from engineering would be appreciated.
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