About mattyxp

Our property is in the sierra foothills of Central California near Frenso, California.  We too continue to experience extreme slow internet speeds (100-200 kbps) during evenings, weekends, and all hours of the day and nigth during holidays.  This was obviously due to over subscribing the satellite for our area.  However, I still went through the entire tech support trouble shooting and everything on my end was in perfect and correct working order.  I was finally routed to a "level 4" engineering tech in the USA about this problem. I let the the level 4 engineer tech know that I know the problem is too many people subscribed to the satellite and he said "well, thank you for making my job today easy...yes, you are 100% correct...we have too many people on the satellite you are using."  He said there is obviously nothing anyone can do to fix this and gave us a $30 credit each month for the next 6 months.  The credit is fine but still doesn't fix or address the problem. HughesNet net lied to all of us (at least in my area) about being able to have high speed internet and streaming video capabiility with this new Gen 5 satellite b.s. The real question is when will HughesNet fix this issue by either lowering subscribers on the satellite, put up more satellite and/or open up more beams to reduce the overload, or reduce/turn off streaming video so we at least have decent internet speeds in general (and not just during weekdays during work hours when no one is on the internet). I can smell a no brainer class a. law. Suit coming from a mile away on this one!  HughesNet, you may want to resolve this sooner than later...... ... View more