@Lynn4 A couple of things to try... If you have the modem connected to a power strip or surge protector, try plugging it directly into a wall outlet. Those two pieces of equipment can sometimes play a little havoc on the power throughput. Also, make sure that the power plug going into the back of the modem is not loose. Be careful with this plug, as it's delicate, but must make sure that it's not loose and it's all the way in. In addition, please make sure that the coax cable connector at the back of the modem is finger tight. It doesn't need to be any tighter than this, but it shouldn't be loose. Please reply as to whether any of this makes any difference. If not, we will get the reps involved to figure out what's going on. And yes, this is the same Gabe on DSL Reports that suggested you come here to get help. :)
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