Finally received callback from support. No wonder it took so long, tech indicated they usually receive around 400 calls per month and they're receiving over 5,000. Understand. Tech indicated that because of high number of people that's been signed up, satellite is overloaded and they're working to resolve the issue. Sort of figured that was the problem. To make up for the slow speeds, they're giving me a credit on my bill of $30/month for 6 months. Consider me satisfied . . . for now. Just hope they get it fixed soon. One thing that seems to be working for me. When the speeds get unbearably slow, I'll cycle the router and it seems to help. 15 minutes ago, speed was around a Mbps. Cycled the router and it went up to around 10. Coincidence? Perhaps. Makes me feel better, though. ha.
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Wow, looks like this is common theme with all Hughesnet subscribers. Extremely disappointed. Not quite one month in and download speeds are horrid. First day when it was hooked up, was getting 25+ Mbps. After the first day noticed speeds greatly diminished with last 3 days averaging under 1/2 a Mbps, yet we're promised 25? Using the testmy.net with both wired and wifi (hard wired had slowest download speed) and recording two latest results (prior results no better): https://testmy.net/db/Uz4xIgCKZ https://testmy.net/db/vhPDdGfu2 Not sure I've copy/pasta the above 2 results correctly, will find out after posting thread. While doing the above, called Hughesnet, spoke to "John" and was "promised" and "guaranteed" I would receive callback within 3 days. Based on information shared by other subscribers, I'll not be holding my breath. Need to get this fixed or going to cancel phone and internet both and try Exede. @moderator @Liz @help @support @help
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