Bought a new house in July and the only internet provider we could get was Hughesnet. They advertise 25mb down and 3 up. The fastest we have ever gotten since July is 1.17 down. It is almost always .25 down, give or take, when I run a speed test. I have payed for it all this time and have not even been able to use it. I've called tech support(and I use that term very loosely) so many times I've lost count. NONE of them speak native english and I can barely understand them. They ask dumb questions that have nothing to do with the problem and then always say they are escalating to the engineering team and someone from that team will call me back.....which never happens. When I press them as to why they can't transfer me over to the engineering dept, I'm always given a different excuse as to why, but basicall that they are not able to. I've been told this at least six times in the last ten days alone, and haven't heard a peep from them. Not to mention, I'm also paying for netflix and amazon prime all this time but I'm not able to use them due to my hughesnet not working. I never thought anyone could have worse customer service than Time Warner Cable, but I stand corrected. Not to mention when they came out and installed my equipment, they screwed the dish into the roof of my new house instead of on a pole in the yard like any sane person would do. And I don't mean they screwed it into the eve, I mean huge wood screws right thru my shingles. So when it leaks, because I know it will....who do you think is going to have to pay to fix that? Me. Tomorrow I'm going to make my last attempt at getting some assistance from tech support and then I'm going to hand over all of my recorded calls, screenshots of speed tests, etc to my lawyer and let him handle it. I'm sure it will cost me even more money, but I don't know what else to do. BTW, I'm a IT admin for a large company so I'm not your average non-techy user.
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