Can someone help me understand how my data allotment has gone down. Here's the story. On the phone with customer service to upgrade my plan and while connected my data usage was being used when doing absolutely nothing on my desktop. Yes, I understand background services running and so on, but task manager showed zero usage from 2 running programs, 26 background processes and 74 windows processes. So..customer rep asked me to disconnect cable from desktop and connect wirelessly with a laptop or phone. I connected phone to wi-fi and he could see the data being used which he said was going and going and going. Here again I wasn't using the phone for anything, but just letting it sit on my desk. Now, I keep it connected to my cellular data so there shouldn't have been that much data that needed to update from Hughes. In all, just being on the phone with customer service I used over 1GB of data with another 800MB being deducted the next day, this being after all devices were disconnected the previous night. So, the customer rep wanted to do a data deletion process and have me leave all devices disconnected which I did, for several days in fact. When I checked my data 5 days later (with no devices connected) I had used another 1.1 GB of data. I called customer service again and was on the phone with someone who apparently didn't understand what I was trying to accomplish (find out where and what used my data) she talked to advance technical support and told me they wanted to do another data depletion test for only 6 hours this time. I told her I just wanted to know what device was connected to the modem that had used the additional 1.1 GB of data. She couldn't give me an answer and I was tired of hearing excuses and told her thank you and I'd call back later. That has been several days ago and now I have used an additional 115MB of data with no devices connected. As an added point, the rep told me that no devices had been connected since the date of the first data depletion test. How does data leakage occur when no devices are connected to the modem. Any help would be appreciated. Oh yeah, Ref# 114121587 Sorry for any typos. lol
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