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About KenS
since
01-25-2018
08-27-2018
KenS
Freshman
31
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1
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| Date Last Visited |
08-27-2018
02:15 PM
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08-26-2018
12:57 AM
This issue can be closed. As of tomorrow I will no longer be a HN customer.
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08-15-2018
11:44 PM
LOL...So I'll take it that the bonus data used is useless because I reconnected the LAN during the early evening? I thought the reps could tell what time the LAN was connected and disconnected. If they checked, they could see that nothing has been connected during the bonus period and perhaps tell me what used my data. That was the entire purpose of this exercise, was it not? But no matter, I will run the test again. I just want to say this for the record. When I run the test again and if it shows data leakage, am I going to be told that it's still something on my end or I have someone stealing my wireless (even though all 4 are off). Why is it so hard to believe that I'm telling the truth on my data usage and what is connected to the modem? I have yet to hear one rep or engineer tell me that a device is connected, but I've had several people tell me, including you Gabe, that it's my network or some sneaky device sucking data. It's just like wanting me to have the date and time in the snapshot. I'm not to be trusted by putting the date and time in myself? I say this because the rep can see on the status meter how many days I have remaining and know exactly what day it is and I was told they could also see what time the LAN was disconnected. Anyways, I will do as instructed again.
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08-15-2018
11:13 PM
Yes, the usage meter is working. I uninstalled program, deleted registry files ect and then reinstalled. And yes, it was after I had reconnected the LAN cable and tried to download the status meter again. The reps or tech support should be able to tell exactly how long the cable was connect, which wasn't very long. And I'm not disputing that data usage. The next isolation test is going to have to wait. I've paid for data that I haven't used so I'll continue after it rolls over. The other problem I have is that running the test for such a short amount of time doesn't address my issue. As I have stated in other posts, the data leakage just doesn't occur on a single day.
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08-15-2018
02:14 PM
Yes, that is correct. I did unplug it prior to running the test because I was told to unplug it due to it might being stuck in an update loop. Which at the same time erased all of the previous connection history. I did reconnect yesterday evening for several minutes to run the status meter and post my results, which didn't work out. It did use approximately 40MB of data because I was trying to download the status meter again. The bad part is paying for service that I wasn't able to use. Yes, it was my choice to stay disconnected for so long a period, but at the time of my original post I had used a significant amount of data within 2 days. My data usage history is noted in all my posts.
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08-15-2018
01:57 PM
Ok, I reconnected LAN to modem. Opened up Usage meter. Took screenshot. Disconnected LAN from modem. Posted screenshot. Time disconnected: Aug 7, 2018 @1824
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08-15-2018
01:45 PM
Here they are. They last screenshot is from my account and not the usage meter. The only difference in context I can see is that my usage information gives me an accurate detail down to the MB of data used. Not so with the usage meter. Is there something I'm missing?
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08-15-2018
01:14 PM
I am working on the issue of getting the status meter to work. If it worked like it should, I would've had the screenshot posted when I reconnected the modem.
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08-15-2018
12:55 PM
You'll have to forgive me again for not understand. The usage information that shows up on my account page is different from the "usage meter" I need to download? As in the screenshot I just posted is not the correct usage?
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08-15-2018
12:50 PM
You'll have to forgive me, but every bit of data is being used by my network? And just how is that when there has been nothing connected to it. No LAN cable, wireless radios turned off. And not to mention, you posted the instructions on how to do the isolation test and I don't recall it saying to unplug the modem. And I'll be happy to accept that theory when someone can tell me what device was connected to the modem and used up that data.
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08-15-2018
12:39 PM
Last week I posted a screenshot of my data usage, not from the status meter but from my account page. Then I was told that I needed to follow the instructions already posted, which said to download the usage meter and to follow the rest of the steps. I did exactly that until I couldn't get the status meter to run again. So now I will post what my usage says.
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08-14-2018
11:37 PM
So my possible data leakage is from the modem updating itself? Why is it counting against me? I'm not saying that is the reason but shouldn't I have to give my permission to update? And if it's not the reason, there where did the data go?
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08-14-2018
11:31 PM
I'm just going to say it like this. I shouldn't have to "fix" the usage meter, it should work or take it off the page. Sorry, but I've got better things to do than to search for how to fix something that should work, especially since it just ran before disconnectding the modem. If this sounds like a smart answer it is exactly how I took your response. Also, I didn't say it wouldn't download, I said I wasn't waiting for it to download with my 28K/sec download speed. Not exactly the speed I'm paying for, but I'll assume I should do another search on how to fix my speed issues. Thank you and have a great day!
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08-13-2018
11:20 PM
Ok, I'm not going to sit here and wait for this to download the HN usage meter. I'll try again later, but for the good news, I didn't have one MB of plan data used during my abscence. The somewhat bad news, I used 115 MB of bonus data. Yes it's not a lot, but it shouldn't have used any since I wasn't connected at all.
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- Tags:
- Liz
08-13-2018
11:15 PM
Ok, usage meter won't open, even when running as admin so downloading again. Here is my current download speed. lol
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08-07-2018
07:13 PM
Thanks. This is the reason I've kept everything disconneted for such a long time. It appears that every couple of days data just disappears. 115MB 4 days ago and then 344MB yesterday. We'll see what happens. This is why I also have DSL. DSL speeds suck but no data limits.
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08-07-2018
06:55 PM
I disconnected it at 1824 and plan on leaving it off for several days. I can check my usage logging into the website and when I notice more data missing I will reconnect the LAN and take another screenshot.
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08-07-2018
06:53 PM
No offense Gabe but I know the desktop is connected by a LAN cable but I'm not your average user who doesn't know anything about computers. I have my DSL modem connected to a 5-port switch that is connected to my printer, ADT and my Netgear router. My Netgear router is connected to my Dish, Xbox, thermostat and BD player. The 2.4 Ghz wireless from the netgear is used for visitors and the wife. I keep my network locked down with WPA2 encryption using 24 characters of upper/lower case letter, numbers and symbols. This is why it is frustrating to me. I know what is and isn't connected to the modem.
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08-07-2018
06:34 PM
I'm sorry, but what's stupid is that I haven't had anything connected to the modem. Tech support, mod or whoever should be able to look at the modem and see that nothing has been connected. If they could answer that simple question (what has been connected) that would be greatly appreciated. As posted above, I did the required steps.
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08-07-2018
06:29 PM
1 Kudo
Ok, I reconnected LAN to modem. Opened up Usage meter. Took screenshot. Disconnected LAN from modem. Posted screenshot. Time disconnected: Aug 7, 2018 @1824 And this is any different from what I've already done?
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08-07-2018
06:03 PM
We need to find out what's draining my data, correct? According to the screenshot I posted, NOTHING is using my bonus data. Will the screenshot I posted work or do I need the "official" screenshot? If so, then that's what I'll do. It is hilarious that my devices are draining my service data and not my bonus data. 12 days and all of my data sucking devices have only used 1MB. Yes, that is sarcasm.
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08-07-2018
10:40 AM
I appreciate the help and the info so let me say that first. With that being said, does Glasswire give you a better status of data usage than Windows task manager. And what app do you use for your phone? I had closed out all apps and it was still sucking the data. About the modem history. Since I don't have anything connected to the modem (except to disable the 5Ghz Wi-fi) I don't have the status meter, but I log into my account and look at the data usage tab. I also unplugged and plugged the modem in yesterday from advice by maratsade. My last data used was 2659MB at 2230 last night and that was after connecting and disconnecting the LAN to disable the 5Ghz. I am still confused though. If by chance there is something lurking around using up my data, which I assume is the reason to disconnect the wireless and LAN (joke) why has it only used 1MB of bonus data. Why is there such a disparity between service data and bonus data usage?
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08-06-2018
10:28 PM
Yes, I am frustrated beyond belief. What you're wanting me to do is download Glasswire to monitor data from devices that are not even connected to the modem, is that correct? Ok, fine. If someone can explain this one simple question it would be greatly appreciated. Can you see how much bonus data I have used in the past 10 days (1 MB)? Does it not seem odd that I supposedly have devices connected to Hughes (which I don't) that apparently use my service data but magically from 2am-8am it has miraculously used only 1MB while my service plan data has used 2658MB. BTW, that is an increase of 344MB used with no devices connected. The previous amount was 2314MB. Also, how do you determine that the LAN and wireless has been disconnected or turned off?
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08-06-2018
01:23 PM
I did that today, but I still haven't connected any device to Hughes modem.
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08-06-2018
01:21 PM
That is a negative. I disabled the 2.4 on the Hughes modem and use that bandwith with the DSL. I do understand about background data being used but never after 2am it appears. I use my cellphone throughout the entire day and always have the data connected. As I said before, the max I've ever used has been 11.5GB in a month, but at the rate it was going when talking to customer service the first time, I would have used that much data in 3 hours.
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08-06-2018
02:57 AM
To answer your curiosity about how I know that I wasn't connect to the modem, there are three reasons. The first is customer support specifically told me that that I did not have any devices connected at that time (while on the phone with customer support) nor did I have any connected for the previous several days (5 I think). The second is that I also have DSL and have all ancillary devices connected to a second router utilizing the 2.4Ghz band. The third is that I have only used 1MB of Bonus data since upgrading my plan (July 27). If I had any devices connected to the modem then I would assume that I would be using data from 2am-8am also and not just from 8am-2am. Would it not be correct that if I have background services, programs or data leakage from any device that it would also be using bonus data, or do those issues stop at 2am? Sorry if I sound like I'm being smart but hearing about devices and unknown services using up data gets tiring to hear. My phone went through 1GB of data in no time, 20 minutes if that (refer to original post) but when connected to my cellular plan I used a max of 11.5GB last month and that is being connected 24/7. And that is with streaming, youtube, weather, news, FB videos etc..etc And I'm sure if I was using up that much data Verizon would throttle my speed. If I may ask, I'm sure everyone has a cellphone and a data plan with some exceptions so how much data does your phone use?
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08-05-2018
01:18 AM
I'm sorry but I'm lost. I did disconnect the LAN cable from the modem as instructed by the customer service representative. The only thing I didn't do is reconnect in 24 hours. Isn't the purpose of the test used to determine data leakage? How can my device leak data when it is not connected to Hughes's network? I'm not trying to be rude but that is my whole issue, service data being used when no device connected.
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08-04-2018
11:59 PM
Let me be clear. There are absolutely no devices connected to the modem and there has not been any device connected for several days but, my anytime data usage has increased. I'm not sure running tests to try and detect for data leakage would work in this situation because I do not have anything connected to the modem. The data usage was confirmed by customer service as well as telling me that no device has used any data or been connected to the modem. And to add, that is the test I first performed on July 27 without actually connecting a device since that time. The first rep said they noted the amount of data I had remaining on July 27 and the second rep told me that I had used 1.1GB since that time, but had not been connected to the modem. Also, it is only my alloted data that gets depleted, not one single MB of bonus data. Does my computer or phone stop using all of these data leaking programs and apps after 2am.
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08-04-2018
11:34 PM
Can someone help me understand how my data allotment has gone down. Here's the story. On the phone with customer service to upgrade my plan and while connected my data usage was being used when doing absolutely nothing on my desktop. Yes, I understand background services running and so on, but task manager showed zero usage from 2 running programs, 26 background processes and 74 windows processes. So..customer rep asked me to disconnect cable from desktop and connect wirelessly with a laptop or phone. I connected phone to wi-fi and he could see the data being used which he said was going and going and going. Here again I wasn't using the phone for anything, but just letting it sit on my desk. Now, I keep it connected to my cellular data so there shouldn't have been that much data that needed to update from Hughes. In all, just being on the phone with customer service I used over 1GB of data with another 800MB being deducted the next day, this being after all devices were disconnected the previous night. So, the customer rep wanted to do a data deletion process and have me leave all devices disconnected which I did, for several days in fact. When I checked my data 5 days later (with no devices connected) I had used another 1.1 GB of data. I called customer service again and was on the phone with someone who apparently didn't understand what I was trying to accomplish (find out where and what used my data) she talked to advance technical support and told me they wanted to do another data depletion test for only 6 hours this time. I told her I just wanted to know what device was connected to the modem that had used the additional 1.1 GB of data. She couldn't give me an answer and I was tired of hearing excuses and told her thank you and I'd call back later. That has been several days ago and now I have used an additional 115MB of data with no devices connected. As an added point, the rep told me that no devices had been connected since the date of the first data depletion test. How does data leakage occur when no devices are connected to the modem. Any help would be appreciated. Oh yeah, Ref# 114121587 Sorry for any typos. lol
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