About swcarson11

swcarson11 · ‎03-11-2018

We had a problem a few weeks ago. Our phone quit. I contacted tech support and they told me how to fix it. I did the reset as instructed and it didn't fix the problem. They said I could get a tech to come fix it for a few. We had to say yes because we needed a phone. The tech came several days later (all this time with no phone) and tried the same reset I was told to do. It didn't work or fix the problem. He had to replace a box. So why do I have to pay for replacement of new/broken equipment ? If I couldn't manage the reset process and they could, that would be different. But the equipment was broken. I could have spent days doing the reset they told me to do and nothing would have happend. I don't think we should be charged for the tech visit since it was their equipment failing. The equipment was newly installed in Nov 2017 when we started with HughesNet. Not a happy customer.

swcarson11 · ‎02-14-2018

I really don't understand. "Nature of the beast" means that even though I'm in the 609 area code and I call someone in the 609 area code my rate center isn't in the 609 area code. How do I find out what rate center I'm in? What area code can I dial without havning to dial "1,area code" like most people I know?

swcarson11 · ‎02-13-2018

Then, the more confusing thing is that we had a tech out this morning to fix the voice system because it's been down for a few days. He replaced the modem. He was made aware of this problem while he was standing there. He fiddled with something and he said he fixed it. I guess that's not true? He really can't fix it locally?

swcarson11 · ‎02-13-2018

Why do I have to dial "1,area code" when calling someone in the same area code?

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Date Last Visited	‎06-25-2019 03:20 PM

About swcarson11

disappointed in bill and HughesNet

Re: area code

Re: area code

area code