I agree with your assessment as well as the other responders. My service has gotten to the point I can barely function. My only other option is to "invest" with our Public Utility District to bring fiber to my very rural property. I've been with HN since 8/2015 and was thrilled to upgrade to GEN5. Like everyone else, it "ran like a rocket" for about 6 months and has been worse than dial-up for the past 6. I cannot have more than one device using the network at any one time or everything stalls ... and don't even get me started on the affects of winter. Beyond disgusted! p.s. HN should let anyone who is unhappy cancel service without the ridiculous ETF.
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