Going through the same thing! What I think is funny is that when I was signing up I was able to speak to someone in the United States, since then I've not been able to really speak to anyone except someone from Mexico. Poor customer service!! Had I known this from the beginning, I would never have signed up. You're right HN sucks. So disappointed that I signed a 2 year contract. When the 2 years is up, we're out. Btw.. my husband and I signed up for this package because HN rep said it was the best one suited for us. We don't play games and watch YouTube once in a while. Also, why is it that I can't change my password. Everything about HN is a pain and is totally exhausting.
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