Amanda, I have been through all that, your tier 4 support rep in Texas told me he ordered my equipment to be replaced. But when the service tech arrived he said he only was sent to do a system check.... my speed varies all over the place during a single download, and from download to download. Time of day does not seem to matter. Even in the middle of the night I have the same issue...... look up the ticket numbers one of them i think is 22984586. I sm not sure, because I got so fustrated I just gave up tring to get it fixed. The senior tech that installed the first system 6 years ago, and each upgrade since, says it most likely a bad radio.... let me say that your company's tech support is dismal at best.... I had to start all over each time I called the support line, even when I told them that this was a on going problem.... and they do not speak english well either.....
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worked with teir 4 support several times...... First time the person said he was ordering my equipment replaced, but when the tech arrived, he said he was only authorized to do a "system check" still paying for slow down to 256 Kbs download speed fastest I have seen is 5Mbps a far cry from the 25 Mbps advertized. Getting to tier 4 support is a very painfull process, trying to speak with foreign persons, who are reading a script..... I just want my fast internet I was promised.
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