- Hughesnet Community
- :
- About Hal
Hughesnet Community
About Hal
Alum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
40
Posts
20
Kudos
0
Solutions
Contact Me
| Online Status |
Offline
|
| Date Last Visited |
03-12-2019
02:08 PM
|
08-23-2018
09:00 PM
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
... View more
08-23-2018
08:56 PM
1 Kudo
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
... View more
08-15-2018
08:54 AM
1 Kudo
Hello Noelmcrae,
Thank you for reaching out to us regarding in home phone service! With HughesNet Voice you get a number of useful standard features including Call Waiting, Caller ID, Outbound Caller ID, Call Forwarding, Call Block, Simultaneous Ring, Enhanced Voicemail (accessible via dial-in and forwarded via email), a Web Self-Care Portal, and unlimited long-distance calling to the continental United States and Canada. For more information about our VoIP services please visit https://www.hughesnet.com/frequently-asked-questions#14851.
For more detailed setup instructions to compare to your previous Vonage settings, see page 44 here: http://voice.hughesnet.com/installguide/
... View more
08-03-2018
05:40 PM
1 Kudo
Hello Markpierce, what @maratsade said is correct. The rankings assigned to customers on the Community are automatic and depends on their activity. Everyone posting on the community that does not have the word (Mod) next to their name is a regular customer.
... View more
08-03-2018
02:41 PM
@GabeU Thank you for bringing that to my attention. The post was moved to Tech Support where she will get further help!
... View more
07-31-2018
09:02 PM
Hello Madams, for a detailed explanation of how gaming works on HughesNet Gen5 please follow these links https://www.hughesnet.com/taxonomy/term/186 or https://internet.hughesnet.com/faqs/gaming/.
So we can begin addressing your speed concerns, please create a Testmy.net account and run 3-5 tests during different parts of the day. Post your test results link here in your thread. Please keep in mind that HughesNet will only accept Testmy.net and the official HughesNet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -use the 12MB size download test file ONLY if on Gen4 Service Plan -use the 25MB size download test file ONLY if on Gen5 Service Plan -If testing upload instead of download, you must use a 4MB size upload test file -space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE For a more in depth guide on running the tests, please visit: http://hninfo.us/speedtest
... View more
07-19-2018
05:07 PM
4 Kudos
Below you will find a list of guides on how to adjust your data usage through 3rd party services.
*Note this is not a guide on how to adjust Video Resolution but on how to adjust Data Quality.
-Netflix (https://help.netflix.com/en/node/87) *Download for offline veiwing (https://help.netflix.com/en/node/54816) -Hulu (There is no guide needed,manualy change per video, Settings icon on the play bar, change to Lower Resolution.)
-Hulu Autoplay (https://help.hulu.com/en-us/autoplay) -Crunchyroll (http://www.crunchyroll.com/forumtopic-827635/default-video-quality-setting) -HBO Now (http://help.hbonow.com/app/answers/detailHBO/a_id/113/~/troubleshoot-video-playback-issues-in-an-hbo-now-app) -Amazon Prime (https://www.amazon.com/gp/help/customer/display.html?nodeId=201648150) -Amazon Fire stick (https://www.amazon.com/gp/help/customer/display.html?nodeId=202104960)
-Amazon Fire Phone (https://www.amazon.com/gp/help/customer/display.html?nodeId=201567330) -Roku (https://www.howtogeek.com/289289/how-to-limit-bandwidth-usage-on-your-roku/) -Sling (https://help.sling.com/en/support/solutions/articles/33000219113-what-settings-are-available-in-the-sling-tv-app-) -APPLE TV (http://www.idownloadblog.com/2015/11/03/how-to-select-video-streaming-resolution-apple-tv/) -Facebook *disable Video Autoplay* (https://www.facebook.com/help/1406493312950827?helpref=faq_content)
-Youtube (https://support.google.com/youtube/answer/91449?hl=en) -Pandora ( https://help.pandora.com/s/article/Change-your-Personal-Settings-1519949296224?language=en_US) -WINDOWS 10 (https://www.windowscentral.com/how-monitor-network-usage-your-windows-10-devices) -Xbox one *Monitor/adjust usage (https://www.windowscentral.com/xbox-one-networking-guide)
-Playstation (https://www.playstation.com/en-gb/get-help/help-library/services/playstation-now/data-usage-and-stream-quality-on-playstation-now/) -Vudu (https://www.vudu.com/docs/Main-VUDU-Movie-Service-Manual-20100203.pdf) -Kodi (https://kodi.wiki/view/Settings/Videos)
-Rveal (https://www.rveal.com/blogs/support/124432451-using-the-audio-video-settings-and-playback-functions-during-streams) -Direct tv now (https://forums.att.com/t5/DIRECTV-NOW-Installation/On-The-Go-with-DIRECTVNOW-Tips-From-The-Community-Team/td-p/4982053) -Dish ondemand (https://www.mydish.com/support/products/hopper/how-to/set-preferences/set-display) -Google Chromecast (https://www.howtogeek.com/304671/how-to-improve-chromecast-video-tab-casting-with-a-simple-tweeak/)
... View more
Labels:
07-11-2018
03:49 PM
Hello Graftonj101, your patience and understanding are much appreciated. After reviewing your account, I was able to determine the differences in your billing. For security reasons, I would like to continue this conversation in private. Please private message me through the community, and I will gladly help explain the bill and your speeds in more detail.
... View more
07-06-2018
01:40 PM
Hello CasMetah, in order to set up a technician visit I will need to talk with you over the phone to verify certain information. What would be the best phone number and time to contact you?
... View more
07-03-2018
10:05 AM
1 Kudo
Hello TC-Dev, There is an option for our business customers to get service with no contract. You can purchase the equipment for $299.99 upfront and pay for the $700.00 standard installation fee, this will make it so you are essentially on a month to month service like you asked for.
... View more
06-14-2018
06:28 PM
Hello Infinitytec, I was curious as you mentioned the pages give an error with secure connection failure, what kind of web pages are you on when this error occurs?
... View more
06-13-2018
10:54 AM
Hello Infinitytec,
Thank you for your patience and understanding. The other customers on this post are correct in saying that the service would be affected by the weather events surrounding the gateway. However, after running my diagnostic I noticed that you've run out of your data allowance. If you go to https://my.hughesnet.com/myaccount?_mpsource=Header&_udreq=1&tab=Usage and click view history you can see that the account runs out of data within the first 3 days, this would definitely be causing your speeds to be throttled throughout the month. If you need help managing your data usage please visit https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Eliminate-Phantom/td-p/41581.
... View more
05-25-2018
08:47 AM
Hello Squirrel, There most certainly is a new wifi extender! Please visit https://bit.ly/2INvZyO to learn more about this new amazing product! If you have any other questions please don't hesitate to private message me and I will be glad to assist you further!
... View more
Latest Tags
No tags yet
- Hughesnet Community
- :
- About Hal
