About Hal

Hal · ‎08-23-2018

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Hal · ‎08-23-2018

It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

Hal · ‎08-20-2018

Hello Jemini, Welcome to the community and thank you for posting. I am sorry to hear about your issues with the repair technician having to reschedule the appointments. I am very glad to hear you were able to get your satellite dish repointed and the internet service back online. I am not certain as to why the technician would have told you that you needed to be repointed to the EchoStar 17 satellite. EchoStar 17, though originally launched for our Gen4 service back in 2012, utilizes the same technology as the satellite you are on now! If you have further questions please message me back, and I will be glad to assist you!

GabeU · ‎08-15-2018

@noelmcrae For some reason the link above isn't working, so I'll repost it here. http://voice.hughesnet.com/installguide/ And I was wrong. Page 44 of the guide shows "Simultaneous Ring". 🙂 It's one of the times where I'm happy I'm wrong. 😛

Hal · ‎08-09-2018

Prsmart, I am glad to hear your service is up and running with the new modem. That is quite odd that the LAN ports went out on the router as well as the modem; this might have been a power surge that caused the ports to go out. If you need any further assistance do not hesitate to reach back out to us!

Hal · ‎08-08-2018

Hello Crumbsanatcher2, after reviewing your account it appears the monthly data usage has been exceeded, which will result in slower speeds until your next refresh date. Please visit http://hninfo.us/FApolicyGen5 for more information regarding our data usage policy.

maratsade · ‎08-06-2018

Your instructions are much better, @GabeU. I am sorry to say the new test doesn't work for me either. It works halfway and then it just spins. The graphics are fun to look at, though.

graftonj101 · ‎08-06-2018

How are your comments any help? If you are not here to try and help, please keep your comments to yourself

GabeU · ‎08-03-2018

@MarkJFine wrote: @markpierce Since you want to ask pedantic questions, I'll give you a pedantic answer: 1. An 'expirienced' customer would be one who's expired. 2. An 'experienced' customer is measured in terms of the earliest HN modem model you've ever had. In my case, that's an HN7000S, roughly 10+ years ago. I think that qualifies, but I know of others that go even further back. It'd be a DW6000, for me, from December 2004, when they were still DirecWay. Others go back further. I believe there are a few on here that started when the system was still one way and the phone line had to be used for upload.

Hal · ‎08-03-2018

@GabeU Thank you for bringing that to my attention. The post was moved to Tech Support where she will get further help!

Hal · ‎08-01-2018

Hello Rneill, after reviewing your account it appears the monthly data usage was exceeded, which results in slower speeds until your next refresh date. I noticed on your account you had called in for help, and since you were not home they added data onto your account and ran a speed test showing you were getting good speeds. Please visit http://hninfo.us/FApolicyGen5 for more information regarding our data usage policy, and if you need help managing your data usage please visit here http://hninfo.us/datatips.

Hal · ‎07-31-2018

Hello MW, Welcome to the community and thank you for posting. I am sorry to hear you are having issues with your VOIP (Home phone system). Having echoes and delays during your phone call can definitely be frustrating, know. I will be more than happy to assist you with getting this resolved. As @GabeU mentioned, the best steps to take are as follows. Have you tried power cycling your ATA (phone box)? This would involve you unplugging the device from the wall for 30 seconds and then plugging it back in, waiting about 2-3 minutes for the service to fully initialize. Check the ethernet cable going from the HughesNet modem to the ATA, make sure the connection is secure (unplugging and plugging the cable back in on both devices is recommended if the cable was loose). After doing these steps attempt to make a call, if the quality of your call has not improved message me back and I will gladly look further into this for you.

MarkJFine · ‎07-29-2018

Here's another good example of how spammers use common email addresses to spoof address filtering techniques: [Sun Jul 29 09:36:30 2018 GMT] "Google <no-reply@accounts.google.com>" <no-reply@accounts.google.com> [190.219.240.239, cableonda.net, xxxxxxxDNxx], Subject: Iastra Movie Weekend [Sun Jul 29 14:48:12 2018 GMT] "LinkedIn Messaging" <<messaging-digest-noreply@linkedin.com>> [190.219.240.239, cableonda.net, xxxxxxxDNxx], Subject: Iastra Movie Weekend [Sun Jul 29 16:53:24 2018 GMT] "Google <no-reply@accounts.google.com>" <no-reply@accounts.google.com> [190.219.240.239, cableonda.net, xxxxxxxDNxx], Subject: Iastra Movie Weekend [Sun Jul 29 18:39:06 2018 GMT] "LinkedIn Messaging" <<messaging-digest-noreply@linkedin.com>> [190.219.240.239, cableonda.net, xxxxxxxDNxx], Subject: Iastra Movie Weekend Some company called iAstra (I think it's a Netflix-wannabe) has been sending spam through a Cable Onda server in Panama using common (faked) Google and LinkedIn addresses. The Spam Assasin flag N is RDNS_NONE as before, but the D signifies HELO_DYNAMIC_IPADDR - The mail was HELO'd using a suspicious hostname that doesn't match the actual IP or anything under Cable Onda.

Hal · ‎07-23-2018

Hello Wdoscher, When it comes to 3rd party email support it would be best to follow this support article regarding receiving of messages made by Mozilla https://support.mozilla.org/en-US/kb/cannot-receive-messages .

Hal · ‎07-19-2018

Below you will find a list of guides on how to adjust your data usage through 3rd party services. *Note this is not a guide on how to adjust Video Resolution but on how to adjust Data Quality. -Netflix (https://help.netflix.com/en/node/87) *Download for offline veiwing (https://help.netflix.com/en/node/54816) -Hulu (There is no guide needed,manualy change per video, Settings icon on the play bar, change to Lower Resolution.) -Hulu Autoplay (https://help.hulu.com/en-us/autoplay) -Crunchyroll (http://www.crunchyroll.com/forumtopic-827635/default-video-quality-setting) -HBO Now (http://help.hbonow.com/app/answers/detailHBO/a_id/113/~/troubleshoot-video-playback-issues-in-an-hbo-now-app) -Amazon Prime (https://www.amazon.com/gp/help/customer/display.html?nodeId=201648150) -Amazon Fire stick (https://www.amazon.com/gp/help/customer/display.html?nodeId=202104960) -Amazon Fire Phone (https://www.amazon.com/gp/help/customer/display.html?nodeId=201567330) -Roku (https://www.howtogeek.com/289289/how-to-limit-bandwidth-usage-on-your-roku/) -Sling (https://help.sling.com/en/support/solutions/articles/33000219113-what-settings-are-available-in-the-sling-tv-app-) -APPLE TV (http://www.idownloadblog.com/2015/11/03/how-to-select-video-streaming-resolution-apple-tv/) -Facebook *disable Video Autoplay* (https://www.facebook.com/help/1406493312950827?helpref=faq_content) -Youtube (https://support.google.com/youtube/answer/91449?hl=en) -Pandora ( https://help.pandora.com/s/article/Change-your-Personal-Settings-1519949296224?language=en_US) -WINDOWS 10 (https://www.windowscentral.com/how-monitor-network-usage-your-windows-10-devices) -Xbox one *Monitor/adjust usage (https://www.windowscentral.com/xbox-one-networking-guide) -Playstation (https://www.playstation.com/en-gb/get-help/help-library/services/playstation-now/data-usage-and-stream-quality-on-playstation-now/) -Vudu (https://www.vudu.com/docs/Main-VUDU-Movie-Service-Manual-20100203.pdf) -Kodi (https://kodi.wiki/view/Settings/Videos) -Rveal (https://www.rveal.com/blogs/support/124432451-using-the-audio-video-settings-and-playback-functions-during-streams) -Direct tv now (https://forums.att.com/t5/DIRECTV-NOW-Installation/On-The-Go-with-DIRECTVNOW-Tips-From-The-Community-Team/td-p/4982053) -Dish ondemand (https://www.mydish.com/support/products/hopper/how-to/set-preferences/set-display) -Google Chromecast (https://www.howtogeek.com/304671/how-to-improve-chromecast-video-tab-casting-with-a-simple-tweeak/)

Hal · ‎07-18-2018

Hello Giraffe, Only a HughesNet Certified technician can realign your dish under our warranty. Though the dog may be docile to an owner, our technicians are instructed not to enter areas where there are loose animals, both for the safety of the technician and the animal. We ask that someone over the age of 18 is present on site for the technician to meet and have sign off on the repair. Since many of our customers are very rural, an hour to three hours drive from location to location to arrive to no one on site means the technician does not get paid. If you would like we can definitely set up another technician visit for them to meet you at the house when you can secure the dog inside. I can assist you here or you can call into or main line at 1-866-347-3292, and they can set up the technician visit for you.

Hal · ‎07-18-2018

Hello Jaca, Welcome to the community and thank you for reaching out to us, you've come to the right place for help. I'm sorry to hear this, we want to address your concerns and make things right. Please describe in detail what you're experiencing so we may better assist you.

Hal · ‎07-17-2018

Hello Mike67, After reviewing your account I had noticed there is no communication. In order to find out what is the root cause of this issue, I will need you to gather some information for me. Please go to 192.168.0.1 , towards the top of the page there will be a colored box next to the word System Status, please click that. Once the new page loads you will be looking for where it says system state code, please write down that state code and send it to me. This will help me determine what exactly is wrong with the system and how to get it back online.

Hal · ‎07-16-2018

Web Acceleration is a transparent HTTP (but not HTTPS) proxy system. One part lives on your modem and the other part is over the satellite link. When you request a webpage, the remote side pre-fetches images and other objects, compresses things as best it can, and then sends them in a big burst to the modem, which makes the web page feel more responsive. Without Web Acceleration, your browser has to open a new connection for every asset on the page–not very efficient. Web Acceleration works great for pages with lots of JavaScript files or images. It doesn’t work so well for bulk downloads over HTTP, and the websites for some online gaming platforms (XBox Live, Play Station Network) are severely allergic. Furthermore, the remote proxies occasionally overload or time out, which will slow your connection down. Occasionally, you’ll come across a site that won’t load with Web Acceleration enabled, or will only load partially. You’ll even come across websites that have banned “your” IP address. (In actuality, the IP address of the proxy you happen to be sharing with someone who was banned!) Fortunately, Web Acceleration can be turned off in the modem’s System Control Center. You’ll want to turn it off when playing online games on your game console. It’s perfectly fine to keep it turned off. It may make your connection faster at the expense of longer page loads the first time you visit a website. Note that you’ll have to turn it back off each time the modem reboots. https://vimeo.com/161958400

pswired · ‎07-15-2018

I have not experienced this lately but will post back here when/if it happens again.

Hal · ‎07-12-2018

Hello Ericcahill, Welcome to the community and thank you for reaching out to us, you've come to the right place for help. We're sorry you're having a poor experience with us, we want to address your concerns. Please describe in detail what you're experiencing so we may better assist you.

LostInMT · ‎07-10-2018

Hal, Thanks much for responding. I'm currently out of town and will be until Friday so I'll check when I go home. Thanks again.

GabeU · ‎07-05-2018

@Hal wrote: Hello BlackEyedGhost, Since this issue requires specific troubleshooting, you will need to call into our tech support line at 1-866-347-3293 for further assistance. Well, in the 2.5 years I've been frequenting this Community this is a first for me. Though I know that Tier 4 tech service or engineers often do troubleshooting with a customer, which I've seen reps set up, I've never seen this suggestion before.

Hal · ‎07-05-2018

Hello Scott, after reviewing your account I noticed you had called in on the 27th after submitting your post here. After speaking with the tech support agent on the phone was your issue with calling over your home VoIP system resolved?

MarkJFine · ‎06-23-2018

@infinitytec wrote: (It would be nice if HN would give us warnings in the SCC or Usage Meter or something if the weather may cause issues. ) I was thinking the same exact thing as wave after wave of storms blew through the DC area yesterday morning. The SQF fluctuated between 68 and 15 (becomes iffy between 34 and 40 here) while I was doing morning upates.

GabeU · ‎05-31-2018

@avisfowler Just in case, are you speaking of the Gateway info referenced by Hal, or do you mean the Gateway for your beam, as in what city it's located in?

Hal · ‎05-31-2018

Hello Vince, I am sorry for the experience you had with trying to get your dish realigned. I did go over your account and I wanted to let you know I took the steps necessary to make sure that you would not be getting charged for the tech visit when you had fixed the issues your self. If you have any other issues or concerns please message me back and I will gladly assist you further!

Hal · ‎05-31-2018

Brad, Thank you for reaching out to UPS to get the tracking information once you do have it please message me back and I will gladly assist you further!

GabeU · ‎05-28-2018

@Shortdog wrote: Also keep in mind, that one you start using the extender you will use up all of your data twice as fast. They all fail to mention that. I got my extender, and it used up all of my data in two days. Complete and utter nonsense. The only way someone would use more data after the WiFi Booster installation is because they can now use the internet in areas where they couldn't before, so the increased data consumption is becasue of increased usage on the part of the customer, nothing more. Which means your data was used up twice as fast because YOU were using it twice as fast.

GabeU · ‎05-23-2018

@Scottydog First, like mentioned by Wade, if your wife is using a VPN for her work, this can cause problems, with the major one being speed. VPNs don't tend to work well with satellite internet because the latency, and the technology used by HughesNet to help lessen the effects of that latency. So, if she is using a VPN, the issue with her work could very well be being caused by that. Losing a WiFi signal is more often than not due to a combination of range and the makeup of a house, and all houses are different. You can try moving the device (computer, tablet, etc.) to a different place to see if the signal improves. You also may need to look into some type of WiFi range extender, or even a WiFi network extender, if it's a range issue. HughesNet does sell a WiFi booster, though there's no guarantee that this would help, unfortunately. If you move the device(s) closer to the modem and the connection issues disappear, it's most defiintely a range issue. You can try Wade's suggestion if your devices have the ability to connect to the 5Ghz WiFi. If they do have that ability, you'll see that connection available in your WiFi connection options for each specific device. The name of the connection will start with hug5 rather than the hug2 WiFi you're presently connected to. Not all devices can connect to the 5Ghz WiFi, though. 5Ghz WiFi also doesn't tend to have the range that 2.4Ghz does, so if it's a range issue, it may not make a difference.. However, that being said, 5Ghz is less susceptible to interference, so it may very well still be worth a try, if your devices have the ability to connect using the 5Ghz band, that is. With regard to streaming, if the issue you're seeing is buffering, either try lowering the definition of the streaming source to SD, or try turning off, or pausing, the Video Data Saver, which you can do through the Video Settings in the HughesNet Usage Meter or by signing in to the HughesNet MyAccount site and clicking on the Settings tab. What is Video Data Saver?

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Date Last Visited	‎03-12-2019 02:08 PM

About Hal

Re: Cut satellite cable with weed eater, need repa...

Re: Business vs Residential Plans

Re: I WANT FASTER INTERNET

Re: Cell phone app?

Re: Problems after storm

Re: Speeds

Re: What games do you find playable on Hughesnet?

Re: FRUSTRATED with customer service

Re: Know - It - All's

Re: What games do you find playable on Hughesnet?

Re: Speeds

Re: Voice Issue

Re: How to Filter Spam Email

Re: thunderbird cliant no email

How to adjust Data Usage through 3rd party service...

Re: No support

Re: Service

Re: Only 2 lights on - power and lan

What is Web Acceleration?

Re: HT2000W GUI dead - requires reboot

Re: Poor or No internet service...no matter how ma...

Re: Problems with MMS and also Chromecast WiFi

Re: System State Code 22.3.1

Re: VOIP Phone issue--Help!

Re: Frequent drops

Re: Gateway

Re: Horrible Tech Support

Re: Returning equipment

Re: Wifi Booster? Wifi Extender?

Re: Constantly loosing connection and forget about...