hagrid64,
NOTE TO HUGHESNET = HELP YOUR CUSTOMERS BEFORE THEY LEAVE, NOT ON THE CALL TO CANCEL
While we try our very best to assist and accommodate all customers on their first call, I'm not quite sure how we could have done this for you. We received 2 calls from you in total since you signed up for the service. One call in 2016 about your bill and then one call in March of this year to cancel.
Regardless, we're disappointed you've decided to cancel and hope that you enjoy your new service provider.
Thanks,
Amanda
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