We have had the exact same experience. Very erratic speeds. I have had help with customer service, meaning they have tried to help, but the service is very underwhelming. They swapped out my router but it still hasn't helped. Many times speeds are sub 1MB. A recent testmy.net listed as 200kbps. We switched from ATT DSL because we're on the fringe and it was getting very spotting. I reviewed a few tests of all the different types of plans (Exede too) and it seemed that Gen5 showed good promise. I thought it couldn't be worse that what we had. I was wrong. I would not recommend this to anyone because of the frustration factor. I don't care if from 12:30pm-1:00pm I get 20mbps download speeds, it's the consistency that I was hoping for. Even knowing that once the data plan limit is reached it's unlimited wifi at 1-3mbps would still be in the same ballpark as ATT DSL that we had, but I'm not even confident that I'll get that speed consistently. I'm hoping that these are growing pains. My assumption is that there is too much evening traffic and it's clogging up the Maryland server. I just received another mailing today with promises of FAST internet for my region. It's almost verging on false advertising (although the fine print does acknowledge that speeds are not guaranteed). My last conversation with tech support said they'll call back in 10 days to evaluate. So far, nothing has changed. Same erratic speeds and mostly slow.
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