Salesman Lied during Initial Sign up and now we are stuck. Now in order to cancel service Hughesnet wants to charge $400, Absolutely Ridiculous! I called on 11/3/16, if calls are recorded for "quality and compliance purposes" any customer service rep could listen and see how deliberate the salesmen was in his attempt to get us to sign up for this crappy service. First, he said we WOULD NOT get charged data for basic web browsing (LIE). Second, he said with the plan we signed up with we could get roughly about 150 hours of streaming content through Netflix, Hulu, etc (LIE). With the plan we got we are lucky if we can watch one hour of programming on Netflix without burning through half of our monthly data. 150 hours compared to 2 hours is quite a stretch. Also, the service is sooooo slow that we wound up signing with AT and T to get their unlimited data plan. The service on our phones through their 4G network is 100 times faster than Hughesnet. I made a call made to a customer rep and he stated that they give the customer 20 days of "uncharged" data so you can update your computer, devices, etc. I find this as a form of entrapment since you have 30 days to cancel without any fees so of course it would appear everything is going well if they are given 20 days without any data charges. I too fell for this trap, I thought we had great service but after 30 days it all went downhill fast. I am requesting to cancel this service without any fees since I was completely lied to by the salesmen. I have also voiced my opinions on twitter, follow me tinyradar, #hughesnetsucks.
... View more