I feel your pain - it's worse than dial-up was - I'm 18 months in and it takes an hour to watch a 30minute tv show on Netflix - I called 4 times today and the call dropped 3 times (my phone only works thru wifi no cell tower around here) I want to cancel but I'm sure the penalty will be horrendous - I say all this as a warning to not imagine you will get this fixed - sorry!
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