About spacefunk

@Liz wrote: Good morning spacefunk,    Thank you for providing this information, this helps. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 22, 2019 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #118758078 if you need to reschedule. Please let us know how the site visit goes.     Thank you Liz. That time will work for me just fine.     I actually had this issue again this morning. We had a power outage last night and it came back late this morning. Instead of 12 hours though this time it took about 90 minutes for the internet to start working again. I have tried plugging directly into the wall, and also noticed that the coax was a couple turns too loose, but fixing neither solved the issue ... View more

@MrBuster wrote: I have seen this happen a couple of times.  I think it was when the power flickered, and another time when somebody unplugged then immediatly plugged it back in.   I check a site, and if I can't get to it, I go to:   http://192.168.0.1/limited.html#!/general/summary   and press the 'Reboot' at the top of the page, that seemed to fix it.  It is like something did not start right.  If it was unplugged more than 30-60 seconds, then maybe it is something else?     Yep I have tried the Reboot button, I have tried a full reset, I have tried a quick reset, I have tried changing DNS servers, I have tried everything I can think of, and nothing works until the internet decides to start working again around 12 hours later it stops working ... View more

  @GabeU wrote: @spacefunk    It's possible that the surge protector is causing some type of power throughput issue.  It's not all that common, but it does happen.  I'm almost afraid to tell you to plug the modem directly into outlet out of fear that unplugging it from the surge protector may cause the issue to happen.  Still, it would probably be best to do so, but if you want to wait until you're normally no longer on the system for the evening you can do it then.  I'll try that at some point, thanks I'll try that at some point, not sure when it will be convenient though. I should note that I did not have this problem for the first 9 months    @GabeU wrote: @spacefunk    With regard to the lights on the front of the modem, that could indicate something wrong, as well.  Normally, the only color change that happens is with the power light, and that's when it goes red, indicating that the modem is overheating, though that shouldn't really happen under normal conditions.        Sorry I wasn't clear about this. I haven't seen any different types of lights on the front of the modem. I meant the system status light in the admin control panel at 192.168.x.x     ... View more

It's plugged into a pretty nice surge protector. I have noticed sometimes the system status light will go colors other than green when the internet is up and working fine.   I'm not sure how to answer the question about the power. I am way out in the country so that probably answers the question.   Thanks a lot for the quick reply. ... View more