Hello Michael,
I'm glad you found the community, thank you for posting. I am sorry to hear about your frustration with the service. After running some diagnostics on your account, I noticed that you are out of your monthly data allowance. If you go here, it will give you some great tips on managing data.
You also have 2 devices that are consuming quite a bit of data, one being your Roku stick, this has consumed about 76 GB since 12/03. The other device is unknown and connected to the 5 GHz network, it has used 50 GB since connected today. Once your data allowance runs out, speeds are at 1-3 Mbps. Please let me know if you have further questions.
-Felicia
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