Just had my system installed thinking it would be better than Exede. I'm think it might not be the case. Download speeds are great. Upload speeds suck. 90kbs Come on... I think I had better upload when I was on dial-up back in the 90s. I was getting these speeds on my cell phone WiFi connection and my Computer connection therefore I concluded that it's an Hughes Net equipment problem. Tech Support was pretty much a joke. They had their little trouble shooting script that they had me run through. wouldn't listen to my logic. Took 2 hours and 3 different technicians if you can call them that. After two hours they arrived at the same conclusion I did to before I started the Chat. Couldn't call in because I use WiFi calling at home and need around 1MPS upload or the person on the other end doesn't hear me. Anyway the conclusion was that my case needs to be escalated. It will take 48 hours to resolve. Why's that? Hughes Net had an installation tech out here the day after I placed the order to install their faulty equipment. Why can they send someone out with a new modem and sending receiving unit and install it today. It has to be one or the other or both of these modules. Since no one else is currently complaining of slow upload speeds it isn't the satellite. Reading others reviews, I concerned it might take longer.
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