I still have plenty of data left, I did check that. Case #: [edited to protect your privacy] The pin from the gentleman troubleshooting my equipment from Texas: 367025 expired on 7/29/18 then he gave me a second pin: 110098 which I expected would last longer but when I call Advanced Tech Department the recording says that pin has expired and I cannot reach a live person.....
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I've spoke with Hughes Net customer care several times and they've sent out a technician who didn't fix anything and said "well I can't help you anymore so please sign here so I can go home." This same technician was texting me after 11pm the night before he was scheduled to come to my house with a time block of 2pm to 5pm. I told him I would not be home until just before 2. He text me at 11:30 pm demanding I text him my router password so he could get to my home earlier and get started. Strange thing is I received a call from Advanced Tech Suppiort (866-859-2275) from a gentleman troubleshooting my equipment from Texas who told me there was a part on my dish that was not working. He gave me a reference # in case I needed to call him back, and told me to make sure everything was working before the original tech left my home. The tech could not get Netflix to stream in my bedroom using the Joey but said there was no more he could do to help me. Ive tried reaching out to Advanced Tech Support and my pin has expired so I cannot get a person on the phone. I've had HughesNet since May 2nd, 2018 and have never been able to stream or watch anything on demand without continous buffering which I was told uses a lot more of my data when it is buffering. Completely dissappointed with their service and have gotten nowhere to get my issues resolved.
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