We usually run out of our 20GB allotment about one week into the cycle. For the rest of the month we just deal with the slower speed. HOWEVER, last weekend, after a lightning strike within 1000 ft or our house, our connectivity went out *completely*. I spent about 45 minutes on line with tech support and they eventually ended up sending out a new modem when they could not connect to troubleshoot the connection. I installed the replacement Wednesday evening and thought everything was working but the same problem still persists. The WiFi side of the modem is fine but I cannot get a status on the satellite connection. A second call to tech support ended with the tech telling me there was no problem, we were just beyond our usage limit. We've had HN for several years and another satellite provider before that. I *know* the differnece between a SLOW connection and NO connection. The cabling to the dish looks OK. What is the best way to test/check the feedhorn and/or identify the problem in such a way that it can actually get teh attention of the Tier 1 service desk?
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