Hi guys. I dont understand WHY there is an email or chat option for Hughesnet Customer service,Period. Each & Every time i attempt to get resolution with Either im given the exact same reply which in no way shape or form answers my question so i thought id blindly give this a try. Ive asked multiple times but just as every issue ive had with Hughesnet, this one too Never gets Resolved. Im so disgusted with this poor internet service. All i want, ALL I WANT is to recieve the service that i pay for. WHY is that such an issue for customers with Hughesnet? My burning question (because i have seemingly no other option and im desperate to connect to wifi before i lose my job over this issue) *How do i get a WIFI REPEATER from Hughesnet?* ive searched the site many many many times. There is no order form, request info., or prices anywhere! How much is it & How do i obtain one? i absolutely Cannot get an answer from Hughesnet! Ive contacted them every way possible to no avail and if this is the Only way i can connect to the wifi that i pay for then i guess i have no choice. Ugh. Please, if youre a customer with one of these devices Please Help Me. sincerly disgusted
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Yes i also understand your frustrations COMPLETELY! This service has caused us more stress than i ever wouldve imagined. In the 8 months that we've had this service its been nothing but problem after problem after problem. We've reported the issues, requested help, requested a service call, asked for them to even just run a check, ANYTHING to please help (being since the way it sits today is the exact way it was set up by technician. EXACTLY) us but to absolutely no avail. Our account is always current & the obvious(weather & cords/ wires) is always considered before ive reached out to them as i know they,like me, are very busy. The most ive gotten from them was the somewhat automated response that they will email or conntact technical/technician and someone will be in touch. Its been Months... still waiting... & still having the same problems & more since Day 2 of installation. Using wifi here all depends on how long you can hold your breath & not move an inch while standing in front of the router. that is IF you connect & STAY CONNECTED for longer then 1 minute at time. My job is online & i cannot stand right in front of the router 24/7 (&why should i even have too? I pay my bill) so i do like you & have to fork out a triple cell phone bill in order to be online in any other room i gave up trying to get it fixed, i dont even call them anymore. Looking at the numbers of posts on each forum in this community i figure they KNOW the level of service they've put out there for us. Pretty much just learning from this mistake & letting the contract wind down so we can move on.
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