I need guaranteed 10 mbps download & 2 mbps upload and I had Hughesnet residential for 15 years (prior service was Direcway) and even with the top of the line residential plan I was not achieving those speeds. So last week I upgraded to the business plan and was told by Josh, CSR that those speeds are guaranteed with this plan. I need these speeds to work at home, my employer is waiting for me to have the required speed so they can set me up to telecommute. On Friday the tech came out & installed my new dish & modem under the new plan. I did a speed test & did not get the promised speeds & the tech said her installation is good, call customer service,I have a case #57189593, a tech is supposed to call. So I was promised speeds I am not getting. I am not happy about this at all. Can somebody please help? My recent speed test was Download :: 367 Kbps 46 kB/s Upload :: 123 Kbps 15 kB/s .
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