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About Msjoell
since
10-20-2018
2 weeks ago
Msjoell
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2 weeks ago
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2 weeks ago
Thank you so much. Do you know when we should expect it and who it's being shipped with? Just so I know when to look for it.
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2 weeks ago
This is the only time I have seen this issue in the entire time I have been a customer. It only started on Monday with the new modem.
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2 weeks ago
I had an issue with my previous modem last week. A tech came out and replaced it Monday evening. Since we received the new modem, we have not been able to maintain a Wi-Fi connection. Every 30 seconds to a minute, the Wi-Fi disconnects and reconnects which makes it difficult to, really, do anything. I attempted calling tech support today and I truly do not feel I was assisted. The person I spoke with said he ran tests and my speeds were reaching 25 mbps. I know this is inaccurate because we only reach speeds to maybe 3 mbps because of our location. At any rate, I've been a customer for years, and this has never happened. And if someone has some advice, I would appreciate it. I have tried rebooting and tried unplugging. I have seen if there is a state code error, but there is no error. Any advice would be greatly appreciated.
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09-15-2020
10:42 AM
I have been receiving this error code since saturday morning. I have restarted my modem 5 times. It isnt working. I put in the IP address to get the error code. I dont know what else to do. Any advice?
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10-20-2018
09:30 PM
All of the connectors are tight. We did get some rain, but it wasn't a lot. Is there a way to safely dry it out?
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10-20-2018
11:30 AM
This is the third time my internet has gone out with this code in the past month. I really dont understand what's going on? My inside modem was replaced, and that fixed it for the past couple weeks. I really dont know what else to do. If anyone has any ideas, I'm open to suggestions. I really cant afford for this to continue because I'm fixing to start grad school. I need my internet!
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