I am beginning day three of my service with HughesNet. I have called technical support a total of three times this evening back to back. One time tech-support was stateside two times was overseas. All three tech support agent offered three different issues. First agent stated that I needed to allow 24 to 72 hours of additional time for my service to be able to acclimate. I have never heard of any such idiocy. I’m being told by another agent even though there is no precipitation in my area at this time in Northeast Tennessee that the gateway for my signal to my dish is coming from salt lake city Utah where they have rain at this time and therefore I will have no Internet. I must not understand the service. My dish is pointed to the southern sky. I’m supposed to be tracking satellite 19. My percentage at time of install was 133%. And it’s pointed toward the southern sky supposedly reading a satellite at 22,000 miles in the air. I do not understand why rain in Salt Lake City Utah would affect my service however that was what I was told. Another agent told me that they saw evidence that my megabits per second download was 1.9. That confuses me because they stated they were going to make an adjustment and increase my download?? I’m supposed to be able to download up to 25 meg why would I be throttled down to 1.9?? My system was installed on Wednesday and I still don’t have any answers would anyone be in a position to assist ?
... View more
