Exactly my point im paying for 25 mbps and im only receiving 8 mbps some times less as i have been promised for over a week with the new upgrades i shouldn't be having problems by the following weekend. If a doctor was to do surgery on a patience and then turns around an says that i forgot to attache something would you honestly be okay going back in an waist more time energy an money to sit around until they fixed the problem that should of been done the right way to begin with. Yes i am under contract for the Internet as my contract also states I shale receive for what is pay for an nothing else i don't plan on extraditing more for less money i just stated it be nice to even receive enough Internet to do the things i actually am paying for with a great technician staff to back there own claim how can i possible refer the provider if they cant even supply to one house let alone the other residences around me in the country setting that I live. I have no problem paying my bill that is not the problem I was directed to this site hoping for some answers or some one of knowledge that could point me in the direction to fix these problems as i said before i work many hours through the week an not very much time on the weekends to relax an enjoy what I pay for as im mostly on the go.
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I work many hours through the week an off on the weekend but the engineers Hughes net have are only available through the 8-6 m-f. I need an engineer now not tomorrow or through the week I have many things going on i was forced to upgrade from 4 to 5 because the the top of the line an I am being forced to wait till Monday i am completely appalled. I still have no Internet after 2 years of service due to slow speeds. A new provider is knocking on the door. If the customer helper on the phones cant help what are there jobs beside saying we sent an email for an engineer but not a date or time what kind of secretary work is it. I am not saying they didn't try they really did so thanks. I understand there is a limit to what they can do an probably should do but if there are no one above or engineers to back them up when needed then there being forced into a brutality of upset customers trying to enjoy there weekend off instead of having to wright this i feel real sorry for the customer helpers if the ones above them are left to suffer it would be much appreciated to see what help i can receive asap as iv been told a few times today.
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