@Damian wrote: Hello Russel, Thank you for posting here and I do apologize for the delay in response As Gabe has stated, we are not in on the weekend and the original post can get lost among the rest of the unrelated posts attached to your thread. If you need a more immediate ask and response situation, I recommend calling into our support line at 866-347-3292 or using our live chat service which you can find here https://customercare.myhughesnet.com/support.cfm?source=chat. Our representatives there are available 24/7. In regards to your service, I do see that the transmission error rate is too high. I have attempted to troubleshoot this remotely, however, I was not able to recover this. I recommend having us send your installer back out to check things on site as this would be more beneficial. A repair for this should be permanent and you would most likely not need a tech to come out again for that reason. Please let me know what you would like to do going forward. This would be of no charge to you and can be scheduled for whatever day you choose, if available. -Damian Yes @Damian, lets schedule for a tech to return and check the system. Just let me know how I set this up.
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