If you haven't already signed up with Hughes net RUN! Servies has barely worked from day 1. Customer service is NO help and refuses to send someone without wanting to charge me 100's of dollars.. Keep telling me they see no problems and it MUST be on my end. When installed they kid showed up 2 hours late, and ran out the door as soon as installed. Never checked the system or explained anything to me. When I ordered I asked if this service would work well for a family of 7 with all 5 kids needing it for homework and such. Was told absolutely. We hardly have service and they can't do their homework. Then I find out if I want to cancel to go back to my old service they will charge us $400 if cancelled within the first 90 days! Why would a reputable company not care that their service doesn't work for a brand new customer? Everytime I call they tell me I need to get another computer or piece of equipment for them to properly test my system. Then when I call back with said equipment they tell me my equipment must be broken and to get another one. Spend over an hour on the phone each time and get no help plus you can barely understand what they are all saying since they barely speak English! You should be allowed to cancel free of charge in the first 90 days if the system never works properly and they refuse to send someone out to fix the issue. Worst customer service and company ever.
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