I see it's your first post here, so welcome to the community! I was able to locate your account and see that same state code. I made an adjustment to your modem and it should be back to the normal 0.0.0 state. I don't know what causes the 30.1.1 state code, but please keep an eye on your system to see if it returns. If the 30.1.1 code returns, I suggest you call business (SME) support at 800.347.3272. This community is geared towards residential customers so I have limited capabilites when it comes to SME accounts.
Your patience and understanding are much appreciated.
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