Good luck John. We've been on Hughesnet for one year now. I have a HUGE Excel spreadsheet of every time I've called them regarding the slow download speeds in the evening. It contains case numbers, name of rep I spoke to, and download speeds and steps they are willing to take to resolve the issue. It is so frustrating to work all day only to come home to internet speeds in the kbps range. All they ever do is "escalate" your issue. I've learned that it is only "Hughesspeak babble" to make you think they are actually doing something. I finally had one engineer admit that the satellite is incabable of handling all the traffic in the evenings when more people are online. Hopefully the new satellite will resolve this issue but after a year of putting up with their nonsense I'm dubious, at best. My biggest complaint with this company is that they are charging me $80 per month for their top plan and I am NOT getting what I am paying for. If I'm paying for 15mbps then I should get at least 1/2 of that consistently. Sorry to take over your page...I just get so frustrated!
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