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About dacarrigan

since ‎02-24-2017
‎02-21-2018
dacarrigan
Spectator
Contact Me
Online Status
Offline
Date Last Visited
‎02-21-2018 03:12 PM

Re: Gen5 Upgrade with no change to dish?

by in Products and Plans
‎02-21-2018 01:21 PM
‎02-21-2018 01:21 PM
@dacarrigan wrote: What was the cost of the upgrade to GEN5 No matter the OP's cost, you can find out what your cost would be by visiting https://www.hughesnet.com/ and inputting your address, or by calling the number on the site.   ... View more

Re: Gen 5 Speed

by in Products and Plans
‎02-21-2018 01:08 PM
‎02-21-2018 01:08 PM
Gen5 speeds are still probably way below the National avergaes for up/down loading ... View more

Re: Slow speeds only in prime time hours

by in Tech Support
‎04-13-2017 09:24 AM
‎04-13-2017 09:24 AM
Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer. thanks Amanda! ... View more

Re: Slowest internet ever

by Moderator in Tech Support
‎03-06-2017 06:42 PM
‎03-06-2017 06:42 PM
Hi tarantulaterri Welcome to our community! Have you checked to see if you have exceeded your data allowance? Use the myAccount option above, our mobile app or status meter to see if that is the case. If so, this is the cause of the slow speeds. Hope we can get to the bottom of this. Thanks Amanda ... View more

Re: non respondive pop up

by in Tech Support
‎03-02-2017 12:20 AM
‎03-02-2017 12:20 AM
Okay Amanda, I just went out got that pop up and I could do nothing while it was up, so how do I get a screen shot? ... View more

Re: GEN4 Is Slow

by in Tech Support
‎02-27-2017 05:48 PM
‎02-27-2017 05:48 PM
So it took you 30 minutes to get logged on. Means there's an issue that needs to be worked on Spot on. This is not a speed issue - it's a connectivity issue. ... View more

Re: Extremely slow speeds off and on! New customer

by Moderator in Tech Support
‎02-28-2017 11:27 PM
‎02-28-2017 11:27 PM
Hi Russ Sorry for the delay. I listened to the first 5 minutes of your sales call and immediately understand what you're talking about. The agent did make guarantees and statements about our service that just are not true or possible. I will be sending this over to our sales manager here in the corporate office to take care of.  With that said, I am absolutely open to letting you cancel your services without a termination fee. Please let me know if that is something you want to do and we'll start discussing the process. My apologies for all of this. Thank you, Amanda ... View more
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