https://my.hughesnet.com/support?page=&tab=SpeedTest&_mpsource=Header https://testmy.net/db/sHBMGjDf4 To whom it may concern: The links above are 2 speed test per your instructions' FYI, Because the internet connection is so ridculously slow, I have spent over 3 hours of my personal time, on my day off, to try and oblige the HughesNet rules of proving slow speeds, absolutely unprofessional. I set up accounts at testmy.net and HughesNet sites in order to communicate (prove) I am experiencing an incredibly slow internet connection. The horribly slow interent from HughesNet caused me to fail my (Timed) math final, (each page took approx. 2 minutes to load) seriously upset about that since I took the HughesNet salesperson at their word, that the service would be more than sufficient to complete my online classes timely and accurately. In regard to today's experience, I like to watch tv and I pay for it, does that mean I need to know how it is sent to the box or how to build the tv? I like to use a microwave, do I need to know how to make one or must I decipher the rate of speed per second in which it cooks the food. No! I use a cell phone and pay montlhy for it, but can I tell you how calls are dropped or why there are dead zones. If the reception is poor or not provided I will switch to another provide right? Do you get my point? If I purchase a service I shouldn't have to spend Any of my time trying to prove it's broken or help to fix it. I pay quite enough for the service, I don't get paid to learn how it works or how to explain the service or how to fix problems with the service. With the incredibley slow internet I have, it has taken way Too Much of my time to try to get decent professional service, answers and corrections for the extremely slow speed internet from HughesNet. The promises that I would have decent internet to complete my online schooling was Definitely exaggerated if not totally misleading. I was lied to about the monthly price, I have never recieved a formal written or emailed contract and there has never been an exact meeting of the minds which I discussed with a HughesNet telephone representative twice in one month. SInce I do not like making business traansactions over the phone with nothing in writing, for these particular reasons but I was convinced, so shame on me and I suppose buyer beware right? Now I am locked into a 2 year contract for a service that is Not what I was told it would be. To add insult to injury, the technician that set up the service was too large to go under the house and my grandson was kind enought oblige while the tech whined to him that his knee was bad and he wouldn't be able to complete the job. Maybe my grandson should have been added to the HughesNet payroll even tho my installation fee was waived, thank you for that since my grandson did hald of the work. I am so fed up with companies getting rich off the backs of the rest of us while not providing the services they initially offer to get you hooked up for auto deduct from your bank account and then cause this much havoc in my life, why ? Which by the way, I was charged incorrectly as per the sales phone discussion, but then again you know have my debit card so what am I to do but to take more time out of my very busy life to try and get the company taking my money to provide the services and cost arrangements they promised Over the Phone, and not take advantage of a customer. It all makes sense now because of the lies. Is it the plan to keep the consumer distracted, busy and confused to avoid detection, lawsuits and unfulfilled contracts.
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