@Caboose To be honest, I'm not sure why they would have sent a request for your to create a new account. You should have the same account, no matter when or what you upgraded from and to. I upgraded from my original service, which I got in Dec 2004, to Gen4 in Feb 2016 and then to Gen5 in 2017, and I've had the same account since the very beginning. Because it sounds like they're working on the situation it would probably be best to let them continue doing so, but if the account related issues don't get resolved soon, including with your Voice service, you should definitely say something on here so that the reps here can look into it for you. With regard to being able sign into the community using the sign on info that was set up with your old account, I think you may still be able to do so even after they finally do close that account, though I'm not positive about that. As for your signal strength, it can vary from place to place and service to service. A signal strength in the 90s may be the norm for Gen5 service in your area, even though it was higher when you had Gen4. A speed of 34Mbps and 2.4Mbps is actually pretty good. It will likely dip somewhat in the evenings, though, with so many people being online at that time.
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