Hello, I'm trying to help my father, who lives some distance from me, get his Hughsnet working. He got his service installed yesterday, but when he got home and tried to use his Roku to stream some shows he noticed the speed was poor. First I asked him to go to fast.com (because it's easy to understand and remember) where he got >1mbps speeds. He then spent almost two hours on the phone with support where they directed him to testmy.net to do a speed check. At that site he got speeds of 25mbps. So they determined that it was his device, and not the internet connection. However, my father has his laptop hooked up, and Xbox One, a Roku, an Amazon Firestick, and his iPhone 8. All of these devices are not performing under the wifi. His videos are buffering constantly and he cannot watch anything. He had to pay $450 to get his service setup, which he struggled to gather because he lives on a fixed income. As I said before, I do not live close to him. I work in IT Administration so I am familiar with technology, but not Hughsnet at all. Even still, I'm mystified as to what might be happening to him. Any advice would be very much appreciated.
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